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FAQ's

Get your questions answered

Windows

Do the windows come with locks?


Yes, all our windows are fitted with keyed locks as standard.




What glazing do the windows have?


We offer the option of either 4mm clear float glazing or 4mm toughened glass. You can select your preference in the configurator.




Will my windows come with a glazing certificate?


Yes, you will be emailed a glazing certificate during the manufacturing process certifying the windows being delivered are in compliance with the Australian Standard.




Will the obscured glass be toughened?


Yes. The obscured glass in the windows will automatically be selected as toughened glass to ensure it complies with wet area glazing.




What does the obsure glass look like in person?


Below is an image that shows the obscure/privacy glass effect in person. We will be adding more obscured glass options in the future.





Sliding Doors

What depth is the aluminium frame for sliding doors?


The aluminium frame for the sliding doors is 80mm wide, for the aluminium stacker doors is 140mm wide. See diagrams below for further detail regarding this and how the reveals will change the overall depth of the unit.




What glazing do the sliding and stacker doors have?


We currently offer only single glazed units with transparent toughened glass for sliding doors and stacker doors. The thickness of the glass varies on the size of the glass pane and overall size of the unit. Your unit will either have 4mm or 5mm toughened glass, all units will be manufactured in compliance with the Australian Window Standard AS2047 and the Glass Standard AS1288.





Reveals

What are reveals?


The reveals on an aluminium window or sliding door is the timber section that surrounds the frame that allow the product to be secured. The following should be used as a guide only and may not be correct size for your application. 100mm Typically used for stud wall and weatherboard applications 125mm Typically used for single brick veneer applications 160mm Typically used for double brick veneer applications JustBuild does not currently offer any units without reveals. If you are unsure of what reveal size you require for your application it is best to contact your installer. The overall depth of the unit with reveals will be shown in the 3D model. See diagrams below to see the reveal setup for your products, for any further questions regarding reveals please contact us via LiveChat or via contact page.




What timber do we use for reveals?


To help ensure the longevity of the reveals in Australian weather and moisture areas all timber used for reveals is primed KD hardwood.




What size reveals do I need?


The following should be used as a guide only and may not be correct size for your application. 100mm Typically used for stud wall and weatherboard applications 125mm Typically used for single brick veneer applications 160mm Typically used for double brick veneer applications JustBuild does not currently offer any units without reveals. If you are unsure of what reveal size you require for your application it is best to contact your installer. The overall depth of the unit with reveals will be shown in the 3D model .




Do we offer units with no reveals?


All of our products will have reveals fitted onto them on purchase, you can select the reveal size you would prefer in the configurator.





General

How long does my order take to be manufactured?


The manufacturing of your order typically takes 12 working days.

You will be contacted by the JustBuild team before delivery.




Do We Offer Installation?


We do not offer installation services at this time.




Do We Deliver Interstate?


We do not currently offer products outside of Victoria, for more information on the suburbs we currently service please visit our delivery page.




Does JustBuilds windows and doors meet Australian Standards?


All of our products will be manufcatured in compliance with the Australian Window Standard AS2047 and the Glass Standard AS1288. You will recieve a glazing certificate certifying that your products are in compliance to this affect.




Do We Offer Double Glazing?


Not at this time.

Due to the price point of double glazing and the varying types of options available we are still in the process of streamlining the ordering of double glazed units.




What Colours Are Available?


We currently offer eight powdercoated aluminium colours across our window and door range.

-Pearl White Gloss

-Surfimist

-Dune

-Ultra Silver Gloss

-Woodland Grey

-Monument

-Black Matt

-Primrose Gloss

-Stone Beige




Why JustBuild Windows & Doors?


JustBuild Windows & Doors is a revolutionary online service offering Melbourne high-quality custom made aluminium windows and sliding doors at competitive prices. Ordering windows and doors can be a confusing and tedious process. Chasing up quotes from suppliers and dealing with standard sizes which don't suit your openings are some of the headaches homeowners face when wanting to replace their old windows or close up alfresco areas. We give you the ability to preview and customise units in real-time and order them instantly. Our tailor-made solutions are cost-effective and allow for easy installation into your space. By simply entering your dimensions you can customise aluminium sliding windows, sliding doors and stacker doors and interact with them in 3D. All of our units are high-quality Australian products manufactured in compliance with the Australian Window Standard AS2047 and the Glass Standard AS1288. Turnaround time is two weeks, after which we will safely deliver the units to your property. (See the delivery page to ensure you are eligible for delivery) Please read the order guide on our website before placing your order.
Desktop use recommended for the builder. If you have any questions regarding our products feel free to reach out. If not then happy building :)




Why Custom?


All products purchased through us are made to size to provide significantly easier installation and offer a cleaner finish. Any money saved in the initial cost of a standard size window or sliding door quickly diminishes in the labour and materials cost of building frames to enclose or making openings bigger to accommodate them. Our products can be installed in minutes, not hours and provide a more polished completed project.





Support & Aftercare

What do I do if I have an issue with my sliding door or window?


If you have an issue with your product please contact us via the form on our contact page or via the LiveChat feature on our website. Please have delivery address and any other necessary details on hand so we can reference the order. We will strive to amend the issue as swiftly as possible either via online support or through an experienced service technician to visit and amend the issue on site.





Warranty

What warranty do my units have?


JustBuild Windows & Doors assures the highest standard of manufacturing and premium quality from our Australian made products. We work in collaboration with local manufacturer Bradnam’s Windows & Doors Pty Ltd, who are members of the Australian Window Association. You can make your purchase with confidence knowing all of our aluminium windows, and sliding doors adhere to the Australian standards set by AS1288 & AS2047. Subject to conditions JustBuild Windows & Doors guarantees a 7 year manufacturers warranty from the date of delivery or installation on its products against defects arising from faulty workmanship or materials. Moving parts, where applicable, which wear out as part of normal use are guaranteed for one year. If you have any issues regarding your products please contact us via LiveChat or Contact page.




What are the conditions?


The product is installed in accordance with the relevant Australian Standards and building practice. JustBuild Victoria Pty Ltd accepts no responsibility for waterproofing and/or re-sealing of penetrations and such remains the responsibility of others. The product has been maintained according to JustBuild Victoria Pty Ltd maintenance recommendations and has not been subject to misuse, physical abuse, or neglect. Manufacturing standards and tolerances are not deemed defects, nor are industry variations in the colour of aluminium componentry. JustBuild Victoria Pty Ltd accept no responsibility for glass breakage (except for faulty workmanship or materials). Our toughened glass and float glass areguaranteed against defects and degradation e.g. desilvering, black edge/creep and clouding for one (1) year. Moving parts, where applicable, which wear out as part of normal use are guaranteed for (1) year. This guarantee is limited to the repair or replacement product or any other consequential or indirect damage incurred as a result of the defect. Only repairs carried out by JustBuild Victoria Pty Ltd personnel or authorised JustBuild Victoria Pty Ltd agents are covered by this guarantee. This guarantee is in addition to all other rights and remedies in respect of this product to which you are entitled under the Competition and Consumer Act 2010 (Cth).





Delivery

Will I be contacted before delivery?


Yes. You will be contacted in the days leading up to your delivery.




Does we deliver interstate?


No. We currently service the Melbourne metropolitan area and some greater regions in Victoria. To see the full list of the suburbs we currently deliver to please see the delivery page.




Do we deliver to all of Victoria?


No. We currently service the Melbourne metropolitan area and some greater regions in Victoria. To see the list of suburbs we currently service please see the delivery page. If you are based in Victoria and your suburb doesn’t appear on the list, you can reach out to us on our contact page and we will evaluate on a case by case basis on whether a delivery to your area is feasible but please note that a delivery surcharge on top of our flat rate may apply and we can not necessarily offer delivery to some regions.




Will you deliver to the desired spot on our property?


We will endevaour to deliver your units as safely as possible to your desired location on the property, providing the location is on ground floor and easily accessible and does not pose any danger to our delivery drivers.




Is the delivery fee a flat fee or per unit?


JustBuild charges a flat rate per delivery regardless of how many products are ordered.




Is my suburb eligible for delivery?


See delivery page to see if your suburb is eligible for delivery.




Do we offer a pickup option?


We do not currently offer a pickup option.





Screens & Security Doors

What mesh is used in the window flyscreens?


Standard fibreglass mesh is used in all of the window flyscreens.




How do I install the window flyscreens?


From the internal side of the window, slide the sash to the middle of the frame and lift up, it will remove the sash from the window and you will be able to insert the flyscreen into the frame.




What mesh is used in the basic flydoors?


Standard fibreglass mesh is used in all of the basic flydoors.




Do the basic flydoors come with a lock?


There is no locking feature on the basic flydoors, only a handle.




What mesh is used in the security doors?


Our security doors come with a diamond grill with fibreglass mesh behind it.




Do the security doors come with a lock?


Yes. It will be keyed the same as the sliding door.





Returns

Do we accept returns?


Due to the custom nature of the products sold we do not offer returns on items that have been simply incorrectly ordered. Please ensure that all the details of your order are correctly specified during the configurator process.




What do I do if I've made a mistake on an order?


Please contact the JustBuild Windows & Doors team within 36 hours of your order being placed if you need to make any minor adjustments. After this timeframe your order will be locked in and the manufacturing process will have begun.





Ratings & Specifications

What are the ratings and specifications of the aluminium windows?


All of the window products supplied by JustBuild Windows & Doors have been manufactured and glazed in compliance with the specifics of AS1288-2006 Glass in Buildings. Fenestration products supplied have been manufactured in compliance with the performance criteria nominated in AS2047-2014 relating to AS4055-2012 corner pressures for Housing Building Class N2 (SLS = 600, ULS = 1300, Water rating = 150). U Value: 6.4 SHGC Value: 0.75 BAL Rating: None If it is a new build such as the developement of a unit or house your purchase is governed by the specificifications outlined in your building permit or energy report and may need to meet certain specifications. Such as a BAL (Bushfire Attack Level) rating or energy rating (SHGC & U Value). In any case its the responsibility of the buyer to ensure that their purchase is suitable for their developement, if you are still unsure on whether there are regulations you need to meet then you may need to seek advice from your local council, building surveyor or installer. If you have further questions regaridng the specifications outlined please contact us via LiveChat or through the Contact page before placing your order.




What are the ratings and specifications of the aluminium sliding and stacking doors?


All of the sliding doors and stacking doors supplied by JustBuild Windows & Doors have been manufactured and glazed in compliance with the specifics of AS1288-2006 Glass in Buildings. Fenestration products supplied have been manufactured in compliance with the performance criteria nominated in AS2047-2014 relating to AS4055-2012 corner pressures for Housing Building Class N2 (SLS = 600, ULS = 1300, Water rating = 150). U Value: 6.2 SHGC Value: 0.74 BAL Rating: None If it is a new build such as the developement of a unit or house your purchase is governed by the specificifications outlined in your building permit or energy report and may need to meet certain specifications. Such as a BAL (Bushfire Attack Level) rating or energy rating (SHGC & U Value). In any case its the responsibility of the buyer to ensure that their purchase is suitable for their developement, if you are still unsure on whether there are regulations you need to meet then you may need to seek advice from your local council, building surveyor or installer. If you have further questions regaridng the specifications outlined please contact us via LiveChat or through the Contact page before placing your order.




What do I do if I need to meet an energy rating?


Our products are manufactured to AS1288-2047 and to general energy requirements. If it is a new build such as the developement of a unit or house your purchase is governed by the specificifications outlined in your building permit or energy report and may need to meet certain specifications. Such as a BAL (Bushfire Attack Level) rating or energy rating (SHGC & U Value). In any case its the responsibility of the buyer to ensure that their purchase is suitable for their developement, if you are still unsure on whether there are regulations you need to meet then you may need to seek advice from your local council, building surveyor or installer. If you have further questions regaridng the specifications outlined please contact us via LiveChat or through the Contact page before placing your order.




What do I do if I need to meet a BAL (Bushfire Attack Level) rating?


All our products meet BAL rating 12.5 as standard, if you need a higher rating our range of products are not for you, due to the advanced nature of BAL ratings and the different requirements they have the JustBuild Windows & Doors system is not a suitable for sourcing your windows.





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